Privacy Policy

Introduction

CozyKey ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or book a stay with us.

Information We Collect

• Account & booking data: name, email, phone number, address, government ID (for verification), and stay preferences.
• Payment data: processed securely by our payment partners; we do not store full card numbers.
• Usage data: pages viewed, device and browser information, and approximate location.

How We Use Your Information

• To confirm and manage your bookings.
• To verify your identity as required by Indian hospitality regulations.
• To send transactional emails (booking confirmations, receipts, updates).
• To improve our services and personalise offers (only with your consent).

Sharing & Disclosure

We share your data only with trusted service providers (payment, email, identity verification, analytics) and when required by law. We never sell your personal data.

Your Rights

You may access, correct, export, or delete your personal data at any time by emailing privacy@cozykey.in.

Data Retention & Security

We retain personal data for as long as required to provide our services and comply with legal obligations. We use industry-standard safeguards including encryption in transit and access controls.

Contact Us

For any privacy questions, write to privacy@cozykey.in.